Job Description
Job Title: Service Manager (with Parts Department Oversight)
Location: East London, Eastern Cape
Industry: Premium Brand Motor Dealership
Overview
A leading Premium Brand dealership in East London, Eastern Cape is seeking a Service Manager to oversee the Service Department, with additional responsibility for the Parts Department.
This is a management-level role (not senior management) and requires someone with strong leadership ability, excellent people skills, and solid technical knowledge to effectively support workshop operations and team performance.
Key Responsibilities
- Lead and manage the Service Department to achieve productivity, profitability, and customer satisfaction targets.
- Provide supervisory oversight of the Parts Department , ensuring smooth collaboration between Service and Parts teams.
- Maintain and improve CSI (Customer Service Index) scor...