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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Effective management of external service providers through:
- Identifying, together with Group Procurement, applicable services, and service providers.
- Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties.
- Driving and monitoring conformance to SLA, identify gaps and implement corrective action.
- Maintaining productive relationships with service providers through regular meetings.
- Effective relationship building with internal and external stakeholders.
- Participating actively, where necessary, on internal and external review meetings.
- Effective quality systems management through:
- Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately.
- Ensuring...