Job Description
Description
Classification :
Exempt - Annual Base Salary: $80,000
Job Summary:
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.
Essential Functions :
- Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR. Also oversees disciplinary action taken in the department.
- Ensure customer loyalty and outstanding customer service. Hold DM's accountable for customer visits, audits, new installs, problem solving, open communication...