Job Description
Vacancy: Service Manager – Spain – Valencia
Responsibilities
- Monitor the quality of service business execution and process compliance, identify and report service quality issues, major product quality issues, and other anomalies.
- Collect system issues, propose process optimization suggestions, and supervise the implementation of optimization.
- Coordinate service resources, identify anomalies such as insufficient or unauthorized use of service resources, and coordinate resources across departments.
- Build and manage customer service centers, monitor customer feedback transmission and customer complaint handling.
- Construct and manage the department, including recruitment, training, selection, and cultivation of personnel.
- Other key tasks assigned by headquarters and superiors.
Qualifications
- Bachelor's degree or above, with a professional background in Business Administration, Engineering Ma...