Job Description
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we are seeking a Service Manager to lead and develop a team of technicians while owning the end-to-end client service experience. This role is responsible for ensuring ticket execution, team performance, and client satisfaction meet or exceed company standards.
Responsibilities
+ Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and performance management
+ Act as the owner of service delivery quality, ensuring an exceptional client experience across all engagements
+ Maintain deep awareness of all active tickets over 3 hours, including scope, status, assigned resources, timelines, and path to resolution
+ Partner closely with escalation resources to prioriti...
Due to continued growth, we are seeking a Service Manager to lead and develop a team of technicians while owning the end-to-end client service experience. This role is responsible for ensuring ticket execution, team performance, and client satisfaction meet or exceed company standards.
Responsibilities
+ Lead, manage, and develop a team of technicians, providing ongoing coaching, feedback, and performance management
+ Act as the owner of service delivery quality, ensuring an exceptional client experience across all engagements
+ Maintain deep awareness of all active tickets over 3 hours, including scope, status, assigned resources, timelines, and path to resolution
+ Partner closely with escalation resources to prioriti...