Job Description
The Service Manager is a critical leadership role responsible for the end-to-end performance of our service business, spanning both the field organization and the service back office. This leader builds, develops, and holds accountable a high-performing team of technicians and coordinators while ensuring work is executed safely, efficiently, and to exceptional quality standards. The role leverages data and operational metrics to drive decision-making, improve utilization and margins, and create predictable, scalable outcomes for customers and the business. We are looking for a hands-on, disciplined operator with a continuous improvement mindset who takes ownership, drives change, and raises the bar across people, process, and performance.
RESPONSIBILITIES
- Own and lead the service operation end-to-end, overseeing field teams and service support functions to deliver consistent, high-quality results at scale.
- Build, develop, and inspire h...