Job Description
Our client is the third-largest heavy equipment manufacturer in the world. This is the exclusive distributor of heavy machinery including excavators and earth-moving equipment in Thailand.
What are your tasks?
• Service Operations: Set up the after-sales system, manage annual budgets, and optimize regional SOPs.
• After-Sales Management: Oversee equipment installation, maintenance, and tech support while reducing downtime.
• Parts & Maintenance: Manage spare parts inventory to control costs and drive repair revenue.
• CRM: Maintain relationships with key clients and resolve major customer complaints.
• Network Construction: Expand the nationwide service network and evaluate third-party service providers.
• Team Development: Structure the service team, set KPIs, and organize professional training.
• Risk & Analysis: Analyze operational data to implement cost-reduction programs and management reports.
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