Job Description
Service Operations Advisor (Learner)
Location: Bangalore
Grade: K2
Reports to: Customer Service Manager (Learner) - UK-based
Key partners: Learners, Employers, Employer Service, Student Experience, Apprenticeship Delivery
Role summary
As the voice of Kaplan, you will be part of a team who build and maintains strong relationships with learners, offering support and guidance throughout their journeys.
As a Service Operations Advisor (Learner), you will:
- Manage all inbound queries from existing and prospective learners via live chat, email, and social media, maintaining and improving learner satisfaction
- Ensure that departmental KPIs are met to guarantee that we are providing the best level of support to our learners
- Adhere to any internal or external regulations that govern UK education
- Collaborate with the UK-based support team, providing timely feedback and up...