Job Description
Description
Service Operations Manager
Location: Wausau, WI (On-site)
About the Role
Our team is seeking a Service Operations Manager to lead day-to-day branch operations within a residential service environment. This role is responsible for driving performance, supporting field teams, and ensuring a high level of customer satisfaction.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced setting and enjoys balancing operations, team development, and service excellence.
Key Responsibilities
+ Oversee daily service operations to ensure efficiency and strong performance
+ Coordinate and dispatch technicians to scheduled service calls
+ Communicate updates on job status, scheduling changes, and customer needs
+ Provide excellent customer service through clear, timely communication
+ Assist with incoming calls and service inquiries
+ Receive, or...
Service Operations Manager
Location: Wausau, WI (On-site)
About the Role
Our team is seeking a Service Operations Manager to lead day-to-day branch operations within a residential service environment. This role is responsible for driving performance, supporting field teams, and ensuring a high level of customer satisfaction.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced setting and enjoys balancing operations, team development, and service excellence.
Key Responsibilities
+ Oversee daily service operations to ensure efficiency and strong performance
+ Coordinate and dispatch technicians to scheduled service calls
+ Communicate updates on job status, scheduling changes, and customer needs
+ Provide excellent customer service through clear, timely communication
+ Assist with incoming calls and service inquiries
+ Receive, or...