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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- After-sales Service Strategy Development: Develop after-sales service strategies tailored to European market characteristics, establishing service standards that meet or exceed local customer expectations while ensuring operational efficiency.
- Service Network Development and Management: Expand and manage a network of authorized service centers and partners across European markets, establishing service level agreements (SLAs) and monitoring performance metrics.
- Technical Training and Capability Building: Design and implement training programs for service personnel to ensure consistent quality in after-sales service delivery.
- Spare Parts Planning and Logistics Management: Coordinate spare parts supply chain operations (including central warehouse), optimizing inventory levels to ensure parts availability while minimizing working capital requirements.
- Customer Experience Optimization: Establish customer feedbac...