Job Description
Job Title: Service Owner (ServiceNow, ITSM)
Location: Makati City, Manila
Working Arrangement: Hybrid (2 days on-site)
Role Summary
We are seeking a highly skilled Service Owner (ServiceNow, ITSM) to drive the design, governance, and continuous evolution of enterprise services on the ServiceNow platform. This role is responsible for defining end-to-end service architecture, establishing governance frameworks, and ensuring effective service lifecycle management to deliver scalable, high-quality digital services aligned with business objectives.
Key Responsibilities
Service Architecture and Design
- Define and maintain the ServiceNow service architecture framework, standards, and design principles
- Lead the end-to-end design of services across ServiceNow modules such as ITSM, ITOM, CSM, and HRSD...