Job Description
Overview
Are you a forward-thinking Service Management professional with a passion for optimising technology services? Freshfields is seeking a talented Service Portfolio Manager to oversee and enhance our end-to-end service portfolio processes. In this pivotal role, you will ensure our technology requirements are clearly understood, and that all elements of our services – including cost, value, risk, SLAs/XLAs, design, and catalogue – are transparent and robust.
The Opportunity As a Service Portfolio Manager, you will play a critical role in shaping how we deliver technology services across Freshfields.
Responsibilities
- Establish and maintain robust governance frameworks for service management.
- Build strong stakeholder relationships to drive service excellence and continuous improvement.
- Develop, oversee, and maintain a transparent service catalogue that clearly presents our IT services.
- Ensure the monitoring, track...