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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Monitoring: Continuously monitor banking systems for any issues or anomalies.
- Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
- Escalation: Escalate unresolved issues to higher-level support or development teams.
- Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes
- Documentation: Maintain detailed records of problems and solutions for future reference
Change Management
- Review: Assess and approve changes to banking systems to ensure they do not disrupt operations
- Implementation: Coordinate and oversee the implementation of changes.
Service Management
- SLA Compliance: Ensure that service level agreements (SLAs) are met
- Reporting: Generate regular reports on system performance and incidents
Communication
- Stakeholder Interaction: ...