Job Description
Location: Japan (Tokyo)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Service Relationship Manager to contribute to the success of our rapidly growing business.
As a Service Relationship Manager, you will:
Act as the customer’ Single Point of Contact for Services and Support facilitating conference calls, meetings and engaging the appropriate resourcesOwn Customer Success by developing Service & Support PlansManages technical escalations by hosting conference calls, facilitating actions and producing customer facing updatesEnsure delivery across the customer’s organization and meet or exceed operational KPIsLead the services delivery team towards the customer, the sales te...