Job Description
Department: Operations / Service Delivery
Role Overview
The Service Request Fulfillment Specialist is responsible for managing and processing customer service requests end-to-end, ensuring timely and accurate delivery of telecom and IT services in line with agreed service level agreements (SLAs) and contractual commitments.
This role serves as a key operational point of contact for both internal teams and customers throughout the request-to-delivery lifecycle, ensuring a seamless and efficient fulfillment process.
Key Responsibilities
- Receive, log, validate, and process customer service requests within the ITSM ticketing system
- Coordinate with internal fulfillment teams (provisioning, technical, and billing) to ensure end-to-end service delivery
- Monitor and track service requests to ensure completion within SLA timelines
- Communicate proactively with customers and stakeholders regarding request...