Job Description
Responsibilities / Tasks
Drive and grow LPT service revenue and margin in Malaysia in a consistent and sustainable manner.
Deliver service sales KPIs including order intake, gross margin, digital products and individual performance targets.
Build and maintain strong, long-term relationships with customers in Malaysia.
Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
Maintain accurate and timely updates of CRM pipelines, business plans, and sales forecasts.
Lead and support ...