Job Description
Description
We are looking for a detail-oriented Service Specialist to support ENS Product Services operations. This Long-term Contract position is well suited for someone who enjoys coordinating office-based service activities, maintaining accurate reporting, and helping teams meet established performance expectations. The person in this role will contribute to consistent service delivery by tracking key metrics, supporting administrative workflows, and ensuring service commitments are followed closely.
+ Delivers quality service to clients via phone, email, chat, and other avenues
+ Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
+ Identifies opportunities for process improvement and works with leaders to implement
+ Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
+ Documents...
We are looking for a detail-oriented Service Specialist to support ENS Product Services operations. This Long-term Contract position is well suited for someone who enjoys coordinating office-based service activities, maintaining accurate reporting, and helping teams meet established performance expectations. The person in this role will contribute to consistent service delivery by tracking key metrics, supporting administrative workflows, and ensuring service commitments are followed closely.
+ Delivers quality service to clients via phone, email, chat, and other avenues
+ Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
+ Identifies opportunities for process improvement and works with leaders to implement
+ Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
+ Documents...