Job Description
Service Specialist Supervisor is responsible for leading and motivating a high-performing customer service team in a call center environment, ensuring service quality, productivity, and adherence to company standards.
An effective supervisor will ensure their team is:
- Meeting individual and team performance goals
- Respectful to co-workers and demonstrating a high level of integrity
- Adhering to company policies and procedures
- Producing accurate and complete work
- Providing a high level of service to all customers
Responsibilities:
- Coach, motivate, and manage a team of direct report service agents
- Monitor calls, call handling statistics, survey scores, QA, and agent productivity
- Effectively manage attendance, absence, and attrition in line with company policies and protocols
- Complete all administrative tasks and recordkeepi...