Job Description
Position Summary
The Service Supervisor is responsible for overseeing front-end operations, ensuring efficient checkout processes, and delivering an outstanding customer experience. This role supports the Service Operations Manager by supervising front-end associates, managing workflow, and maintaining service standards, cash handling accuracy, and store policies.
Key Responsibilities
Front-End Operations Supervise daily front-end activity including checkstands, self-checkout, and service desk Ensure efficient customer flow and minimal wait times Monitor register performance and adjust staffing as needed Support opening and closing procedures Customer Service Deliver exceptional customer service and lead by example Handle customer concerns, complaints, and escalations professionally Ensure a friendly, welcoming environment at all times Assist with returns, exchanges, and service desk transactions Cash Handling & ...