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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Team & Operations Management
- Lead and supervise field service engineers/technicians.
- Schedule and coordinate service visits and dispatch jobs efficiently.
- Monitor & improve key metrics like response times and resolution rates.
Technical Escalation & Support
- Provide guidance on installation, troubleshooting, preventive maintenance.
- Serve as the escalation point for complex technical issues.
Customer Relationship Management
- Act as the main point of contact for clients on service matters.
- Manage escalations, ensure service satisfaction, and maintain strong client relationships.
- Conduct site visits to monitor performance and promote service enhancements.
Service Planning & Documentation
- Manage spares inventory and ensure proper documentation of service activities.
- Review and approve service reports,
- SOP, ...