Job Description
Job Description
Process and manage assigned service requests, including creation, assignment, and scheduling coordination.
Responsibilities
- Understand and apply standard procedures for startup and install base data management.
- Utilize relevant tools (e.g., Oracle, internal dashboards) to enter, track, and update service data.
- Follow documented workflows for data validation and updates.
- Communicate with internal teams (e.g., Field Service, Sales Offices, Contracts) to clarify task details or resolve scheduling issues within defined guidelines.
- Flag discrepancies and escalate data issues when necessary.
- Manage assigned tasks based on deadlines and priority levels provided by leads or system logic.
- Adjust schedules as needed under supervision or according to defined parameters.
- Follow established standard operating procedures (SOPs).
- Suggest process enhancements to leads...