Service Support Engineer

Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE.

This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
• Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
• Assign work orders to field service engineers for PMV site visits and urgent call-outs ensuring efficient allocation of resources.
• Coordinate with OEM partners and clients for back-to-back contract scheduling and document submission.
• Manage Schneider Service Repair Jobs including work order assignment, report verification, quotation preparation, costing approvals, and invoicing.
• Collaborate with the Accounts team to ensure tim...