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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
YOUR RESPONSIBILITIES
- You manage and take full ownership of Customer Service cases, providing first- and second-level support to internal and external customers via hotline, remote sessions, and on-site troubleshooting.
- You reproduce technical issues in the service lab, coordinate repair or replacement of customer hardware, and perform debugging and problem resolution at customer sites when required.
- You deliver and execute commissioning and product training for Riedel solutions, directly consulting with customers, system integrators, consultants, and internal stakeholders to ensure successful system delivery.
- You participate in the 24/7 Service Level Agreement hotline during local business hours and contribute to compensated on-call weekend support.
- You collaborate closely with global Support, Pre-Sales, Sales, Product Management, and R&D teams across regions to ensure seamless customer experience and solution alignment.