Job Description
The role is with a very well know company in to control systems and automation.
We’re Looking for Someone With
- :5+ years in Service Desk/Support roles, including 3+ years as Team Leader/Manager including coaching, mentoring, and staff development
- .3+ years recent experience as Service Support Analyst in B2B software support (direct ticket ownership
- )Operational Change Management experience (governance, CAB leadership
- )Technical knowledge (support perspective) of hardware/infrastructure and COTS software: Linux, Windows, Oracle SQL, VMwar
- eStrong written and verbal communication skills; ability to influence across levels and functions
- .Ability to operate calmly under pressure, make timely decisions with incomplete information, and handle urgent situations
- .Strong organization, planning, estimation skills; ability to multi-task and monitor others’ activities