Job Description
As a Service Team Manager - Cooling, you will build and lead high-performing field service teams across Norway and Sweden. You will ensure safe, on-time, high-quality delivery for our customers, drive customer satisfaction and growth, and bring structure and planning excellence to a visible, scaling function within our business.
What you'll be doing
* Own delivery & planning: Build the plan, schedule resources, manage backlog/utilization, and deliver services on time, on budget, and to SLA.
* Lead & grow the teams: Hire, coach, and develop two country teams; establish clear goals, routines, and ways of working.
* Customer success & growth: Elevate satisfaction, identify opportunities, and partner with Sales to scope upgrades, retrofits, and services.
* Cooling focus: Coordinate solutions for air & liquid cooling; collaborate with specialists; ensure commissioning quality and robust RCA/problem-solving.
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