Job Description
Technical Support Manager
Position Summary/Objectives of Incumbent:
The purpose of this position is to provide sales and service departments with the necessary technical support in the form of application assistance, product documentation, over the phone support & classroom training.
Key Responsibilities:
• Work with the Technical Support Manager to ensure training programs are developed and updated to satisfy the present & future needs Service teams.
• Review common technical field issues and carry out investigation and analysis for follow up where required with the factory engineering or provide amendments to field procedures to correct problems.
• Assist field service personnel in situations of technical difficulty and liaise with Technical Support Manager or factory as required.
• Assist in developing training mater...