Service Transition and Continuous Improvement Specialist

Primary Purpose Of Position

The Service Transition and Continuous Improvement Specialist is responsible for supporting the Service Transition Manager in the planning, coordination, and execution of end-to-end service transition activities across the organization. This role ensures the smooth and structured transition of new or modified services into operational support while driving continuous improvement initiatives.

Key Responsibilities

• Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.
• Establish comprehensive service documentation for new services, including but not limited to:
  • Process Documentation and Work Instruction
  • Service Definitions and Functional Scope
  • Clearly defined Support Models aligned with the Standard Service Operations Processes
  • ...