Job Description
Location: Exeter, Devon
Job type: Permanent
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our clients well known team in Exeter.
The Role
- Act as first point of communication for customers and retailer enquiries into the department
- Manage communications via phone, email, and web channels
- Accurately log all interactions and case details onto company CRM system
- Work closely with technical and service teams to investigate and resolve customer issues
- Keep customers and retailers updated throughout lifecycle of enquiry
- Ensure all issues are resolved efficiently, accurately, and in line with company procedures
- Handle and de-escalate customer concerns in calm, and solution-focused manner
- Maintain high level of accuracy when upd...