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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide telephone support as far as possible before escalating the problem to a qualified support technician.
- Schedule and prioritize support call for attention by the most appropriate support technician.
- Escalate problem situations as appropriate.
- Provide accurate and comprehensive solutions to customer problems by collaborating with relevant ICT team members.
- Research, resolve, and respond to complex support requests.
- Empower customers so that they can make more effective use of the ICT services available to them.
- Participate in team projects that enhance the quality or efficiency of the ICT ServiceDesk.
- Contribute solutions to the resolution database.
- Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.
- Provide technical assistance and support t...