Job Description
WE’RE HIRING FOR A SERVICE DESK COORDINATOR IN INDIA!Excis is a global IT support leader, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
Client in 190+ countries6000+ Engineers200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people your journey with Excis and grow with us!KEY RESPONSIBILITIESService Desk Coordination• Serve as the primary point of contact between external customers/partners, internal engineering teams, and the service desk.• Facilitate daily communication related to incidents, service requests, and hands-and-eyes support activities.• Manage dispatch site tickets and ensure adherence to all SLA requirements.• Coordinate communications related to pu...
Client in 190+ countries6000+ Engineers200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people your journey with Excis and grow with us!KEY RESPONSIBILITIESService Desk Coordination• Serve as the primary point of contact between external customers/partners, internal engineering teams, and the service desk.• Facilitate daily communication related to incidents, service requests, and hands-and-eyes support activities.• Manage dispatch site tickets and ensure adherence to all SLA requirements.• Coordinate communications related to pu...