💼 Full-Time Position

ServiceNow Analyst

🏢
ValueMomentum
📍 toronto, on, Canada
📍
Location
toronto, Canada
📅
Posted
May 31, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We’re seeking a Service Desk Analyst (L1) to be the first point of contact for IT support in a managed services environment. This role is ideal for professionals with strong troubleshooting skills and a customer‑focused mindset.

Key Responsibilities

  • Provide first‑line support for desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot Windows 10/11 and enterprise applications.
  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Handle password resets, MFA issues, and account unlocks.
  • Log incidents/service requests in ITSM platforms.
  • Escalate complex issues to L2/L3 teams while ensuring user communication.

Required Skills

  • Microsoft 365 user administration
  • Basic Active Directory management
  • Networking fundamentals (DNS, DHCP, VPN)
  • Experience with ITSM tools (ServiceNow, J...