💼 Full-Time Position

ServiceNow Architect Now Assist ITSM

🏢
Q1 Technologies, Inc
📍 Philadelphia, Pennsylvania, United States
📍
Location
Philadelphia, Pennsylvania, United States
📅
Posted
May 14, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title: ServiceNow Architect – Now Assist ITSM

Duration- Fulltime Permanent

Location: Philadelphia, PA (Onsite from Day 1)

Job Description:

ServiceNow Architect – Now Assist ITSM

Must Have Technical/Functional Skills

8+ years of hands-on ServiceNow platform experience, with deep focus on ITSM architecture and operations.

Proven experience designing and building AI Agents on ServiceNow, beyond standard Now Assist capabilities (mandatory).

• Includes agent workflows, autonomous decisioning, contextual reasoning, orchestration, and escalation logic.

Strong expertise in Now Assist for ITSM, including:

• Incident summarization

• Case deflection

• Intelligent routing

• Virtual Agent...