Job Description
Job Title: ServiceNow ARCHITECT TSM
City: Toronto
State/Province: Ontario
Posting Start Date: 5/12/26
We are seeking a highly skilled ServiceNow Architect / Lead with strong expertise in Telecom Service Management (TSM). The candidate will design, implement, and lead end-to-end ServiceNow solutions aligned with telecom operations, service assurance, and network lifecycle management.
Key Responsibilities
Architecture & Design
- Define scalable ServiceNow architecture with focus on TSM modules
- Design end-to-end telecom workflows: Service Fulfillment, Assurance, Inventory
- Lead solution workshops and translate business requirements into technical solutions
- Ensure alignment with enterprise architecture and integration standards
TSM Module Expertise
- Lead implementation of:
- Telecom Service Management (TSM)
- Service Graph Connectors
- CMDB & CSDM aligned da...