💼 Full-Time Position

ServiceNow Assistant Manager (CSM)

🏢
KPMG Philippines
📍 Remote, Remote, Philippines
📍
Location
Remote, Philippines
📅
Posted
May 22, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Summary

The Jr. Lead Consultant serves as a technical and functional leader, managing delivery teams and overseeing architecture for ServiceNow solutions across GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, CMDB, and AI/automation capabilities. This role manages complex delivery programs and ensures alignment with global stakeholders.


Role Responsibilities

  • Lead end-to-end design and implementation of multi-module ServiceNow solutions across global clients.
  • Manage teams of 10–20 consultants, developers, and architects.
  • Drive architecture across GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM/HAM/SAM, and CMDB.
  • Oversee technical design reviews, code reviews, and adherence to development standards.
  • Implement AI/GenAI features including Now Assist, Predictive Intelligence, and Virtual Agent.
  • Oversee integrations using REST, SOAP, JSON, and IntegrationHub.
  • Manage project governa...