Job Description
Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.
Key Responsibilities:
- Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
- Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
- Translate business requirements into functional specifications for the technical team.
- Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
- Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
- Provide support and training to users to promote unde...