Job Description
Hiring: Service Now Competency Lead
Location: Chennai
Work Mode: Hybrid
We are looking for a dynamic and experienced Service Now Competency Lead to drive and scale our Service Now practice. This role is pivotal in shaping capability strategy, ensuring delivery excellence, and building a high-performing team while acting as the key bridge between business, delivery, and partner ecosystems.
Key Responsibilities
Define and execute the Service Now competency strategy aligned with business goals and market demand. Build, grow, and retain a high-performing Service Now practice (hiring, upskilling, certifications, career development). Ensure delivery excellence across projects and managed services through governance, architecture reviews, and quality controls. Collaborate with sales, delivery, and account teams to identify cross-sell/upsell opportunities and onboard new clients. Manage relationships with Service Now and third-party partners, track ...