Job Description
Job Title : ServiceNow Business Analyst
Experience : 4+ Years
Location : Singapore
Job Overview : We are looking for a Techno-Functional ServiceNow Business Analyst with experience in CSM, HRSD, WSD, ITSM, ITAM, and ITOM . The role involves gathering business requirements, analyzing processes, collaborating with stakeholders, and delivering effective ServiceNow solutions that drive business efficiency.
Key Responsibilities :
Gather, analyze, and document business requirements and translate them into process flows, user stories, and functional specifications.
• Collaborate with stakeholders, IT teams, and developers to ensure successful solution design and implementation.
• Assess current business processes and define future-state solutions aligned with business objectives.
• Configure and customize ServiceNow workflows, dashboards, reports, and app...