Job Description
Job Description
Event Management
• Configure and support ServiceNow Event Management, including event rules, alert management rules, and alert correlation.
• Ensure accurate ingestion and processing of events from monitoring tools.
• Assist in tuning thresholds, filtering noise, and improving alert quality.
• Support the full alert lifecycle, including creation, acknowledgment, remediation, and closure.
CMDB & Service Mapping Support
• Apply CMDB fundamentals to correctly associate events and alerts to Configuration Items (CIs).
• Understand CI relationships and dependencies to support meaningful alert correlation.
• Collaborate with CMDB and Service Mapping teams to ensure data quality required for Event Management.
ITOM & Operations Collaboration
• Understand how Event Management fits within IT Operations Management (ITOM).
• Support integration with Incident Management for automated or assisted incident creation.
• Work closely with I...
Event Management
• Configure and support ServiceNow Event Management, including event rules, alert management rules, and alert correlation.
• Ensure accurate ingestion and processing of events from monitoring tools.
• Assist in tuning thresholds, filtering noise, and improving alert quality.
• Support the full alert lifecycle, including creation, acknowledgment, remediation, and closure.
CMDB & Service Mapping Support
• Apply CMDB fundamentals to correctly associate events and alerts to Configuration Items (CIs).
• Understand CI relationships and dependencies to support meaningful alert correlation.
• Collaborate with CMDB and Service Mapping teams to ensure data quality required for Event Management.
ITOM & Operations Collaboration
• Understand how Event Management fits within IT Operations Management (ITOM).
• Support integration with Incident Management for automated or assisted incident creation.
• Work closely with I...