Job Description
Key Responsibilities:
- Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
- Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation
- Support Field Service Management (FSM), including field agent management and task execution tracking
- Manage IT Asset Management (ITAM) for both hardware and software assets
- Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management
- Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability
Experience & Contract:
- Total Experience: 7+ years overall
- ServiceNow Experience: Up to 4 years