Job Description
Job Description:
- Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB).
- Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation.
- Support Field Service Management (FSM), including field agent management and task execution tracking.
- Manage IT Asset Management (ITAM) for both hardware and software assets.
- Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management.
- Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability.
- Total Experience: 7+ years overall. ServiceNow Experience: Up to 4 years.