Job Description
We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions.
The ideal candidate will act as a technical SME and thought leader , translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.
Key Responsibilities
- Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
- Integrate ServiceNow with monitoring tools such as:
- Splunk
- AppDynamics
- Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop and maintain:
- Alert correlation
- Deduplication and suppression logic
- Design and optimize:
- Impact maps
- Ensure CMDB integrity and alignment with CSDM standards .
- Manage Disco...