Job Description
ServiceNow ITSM Functional Consultant
Overview
We are seeking an experienced ServiceNow ITSM Functional Consultant to support the implementation, configuration, and continuous improvement of a ServiceNow platform within a large public-sector environment. The consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business requirements and ITIL best practices.
Key Responsibilities
- Gather, analyze, and document business and functional requirements for ITSM processes.
- Configure and optimize ServiceNow modules including Incident, Change, Problem, Request Management, and CMDB.
- Translate business needs into functional specifications and support technical implementation.
- Design and maintain workflows, business rules, forms, and UI policies.
- Coordinate with business users, project teams, and technical stakeholders.
- Support integrations wi...