💼 Full-Time Position

ServiceNow ITSM Practitioner Implementer

🏢
Rise Recruitment
📍 Centurion, Gauteng, South Africa
📍
Location
Centurion, South Africa
📅
Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

ITSM Implementation & Configuration




  • Implement and maintain ServiceNow ITSM modules including:





    • Incident Management




    • Problem Management




    • Change Management




    • Request Fulfilment





  • Configure and maintain CMDB to accurately reflect infrastructure and service relationships




  • Develop Service Catalog items, Record Producers, and workflows




  • Configure workflows, forms, business rules, UI policies, and client scripts




  • Manage user roles, groups, and access controls (ACLs)




  • Implement SLA definitions, escalation rules, and notifications




  • Support Knowl...