Job Description
Configure and customize the ServiceNow platform to meet organizational requirements and ensure optimal performance.
Administer user access, roles, and permissions within the ServiceNow environment.
Implement and maintain ServiceNow modules, including ITSM, SPM, IRM, and ITAM.
Collaborate with stakeholders to understand business needs and translate them into effective ServiceNow configurations.
Troubleshoot and resolve technical issues, providing timely support to end-users.
Perform routine system maintenance tasks, such as updates, patches, and data integrity checks.
Monitor system health and performance, proactively identifying and addressing potential issues.
Collaborate with development and testing teams to ensure successful platform integrations and upgrades.
Create and maintain comprehensive documentation related to ServiceNow configurations and procedures.
Stay informed about ServiceNow platform updates, n...