Job Description
ServiceNow Platform Support Analyst
Location: UK - Hatfield | Job-ID: | Contract type: Standard | Business Unit: Technicians
Life on the team
A ServiceNow Platform Support Analyst role has arisen within the ServiceNow Platform Support team. They will be responsible for the day to day support of the ServiceNow platform from a second line perspective.
The ServiceNow IT Service Management system is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. The Support Analyst will work closely with Service Desk, Development, and wider Service Management teams to support and resolve incidents.
What you’ll do
- Provide second level support for ServiceNow incidents (perform triaging, investigation, and resolution of incidents).
- Strong problem-solving and diagnostic skills
- Managing tickets within defined SLA’s...