Job Description
Senior ITSM Project Manager – ServiceNow / SMO Processes
Role Purpose The
primary goal of this role
is to
deliver, standardize, and continuously improve key Service Management Office (SMO) processes
using the
ServiceNow platform
. The role owns the
end-to-end delivery of ITSM and service lifecycle processes
such as Incident, Change, Problem, Request, Knowledge, SLAs, CMDB, Asset, and Service Modeling (Business, Application, and Technical Services), ensuring they are
fit-for-purpose, technically robust, and fully aligned with operational needs
. This is a
hands-on senior delivery role
requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Key Outcomes & Accountabilities SMO / ITSM Process Delivery (Primary Accountability) Lead the
design, implementation, and rollout
Role Purpose The
primary goal of this role
is to
deliver, standardize, and continuously improve key Service Management Office (SMO) processes
using the
ServiceNow platform
. The role owns the
end-to-end delivery of ITSM and service lifecycle processes
such as Incident, Change, Problem, Request, Knowledge, SLAs, CMDB, Asset, and Service Modeling (Business, Application, and Technical Services), ensuring they are
fit-for-purpose, technically robust, and fully aligned with operational needs
. This is a
hands-on senior delivery role
requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Key Outcomes & Accountabilities SMO / ITSM Process Delivery (Primary Accountability) Lead the
design, implementation, and rollout