Job Description
Responsibilities
- Responsible for upgrades and update set movements to higher environments
- First point of contact to address reported issues with the operation of the ServiceNow platform
- Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform
- Adheres to existing platform governance process for support, maintenance and agreed SLAs
- Monitor work queue and work with teams to resolve support issues in the ServiceNow platform
- Monitor health, usage and overall compliance of ServiceNow and its applications
- Create reports and dashboards as required and schedule reports for distribution as needed
- Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds
- Own and lead troubleshooting issues identifying the root cause and w...