Job Description
The Services Director is responsible for leading, scaling, and continuously improving the Professional Services organization responsible for implementing Workforce Management (WFM) solutions for customers across healthcare, aviation, government, retail, logistics, and other industries.
This is a player-coach leadership role requiring a hands-on individual who can successfully deliver strategic customer implementations while simultaneously building a high-performing services organization from the ground up.
The ideal candidate combines strong consulting, project delivery, workforce management, and people leadership capabilities, with the ability to establish processes, mentor teams, manage customer relationships, and drive successful project outcomes.
Key Responsibilities
Services Leadership & Team Building
- Build, lead, and scale the Professional Services organization.
- Recruit, develop, mentor, and retain imp...