Job Description
🔔 We’re Hiring | Service Delivery Manager – Applications & Azure (Singapore)
📍 Location: Singapore
🕒 Experience: 10+ years
📜 Certification: ITIL (Mandatory)
We are looking for an experienced Service Delivery Manager to take end‑to‑end ownership of application services and Azure cloud platforms, ensuring stability, performance, and seamless service delivery for business‑critical systems
🔹 Key Responsibilities:
- Own application and Azure service delivery
- Manage incident, problem, and change processes (ITIL‑based)
- Lead major incident management and root cause analysis
- Coordinate across application, cloud, infrastructure, and vendor teams
- Act as the primary point of contact for business stakeholders
- Drive continuous service improvement and ensure SLA compliance
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