Job Description
<div> <div><b data-olk-copy-source="MessageBody">Job Summary</b></div> <div>The Senior QA Analyst Salesforce Service Cloud is responsible for ensuring high-quality delivery of Salesforce Service Cloud implementations, focusing on customer service workflows, case management processes, and agent productivity solutions.</div> <div>The role drives end-to-end quality assurance across Service Cloud functionalities including Case Management, Omni-Channel Routing, Service Console, Knowledge Management, and integrations. The analyst ensures that all business requirements are validated thoroughly, defects are minimized, and releases meet defined quality benchmarks.</div> <div>This role requires close collaboration with business stakeholders, product owners, developers, and support teams to ensure scalable, stable, and efficient Service Cloud solutions aligned with business objectives.</div> <div> </div> &...